Our Proven Process
You can count on consistent, exceptional customer service and workmanship thanks to the Proven Process we follow with each opportunity. These steps ensure our team is working to provide the best experience possible for our customers.
Ask the right questions and understand the customer’s need
Conduct a thorough measurement
Share optimal solutions and help customers identify the best options
Present and discuss proposal
Review project timing
Follow-up to address any questions
Confirm project timeline
Perform high-quality installation
Update customer on progress
Conduct thorough walk-through to assess installation
Fully address any punch-list items right away
Confirm the customer is completely satisfied and thrilled
Check-in with the customer months after installation to ensure continued satisfaction
Serve as an ongoing resource for all flooring-related matters, including maintenance